Munster Rugby 2011/12 Season Survey

This survey is conducted independently by Focus Consulting on behalf of Munster Rugby. All replies are completely confidential and you cannot be identified by your responses

1. How do you currently receive information on Munster Rugby? (Please tick all that apply)
 
 
 
Ticket Office
2. How do you buy your tickets? (Please tick all that apply)
 
 
 
 
   
3. How would you rate buying a ticket online
 
 
4. How would you rate the range of tickets that Munster Rugby have on offer?
 
 
5. How would you rate the customer service of the ticket office during the week?
 
 
 
6. How would you rate the customer service of the ticket office on match day?
 
 
Match Day Attendance
7. How many home RaboDirect PRO12 matches have you attended this season?
 
 
 
   
 
8. How many home RaboDirect PRO12 matches do you plan to attend this season?
 
 
9. How many Heineken Cup pool matches do you plan to attend this season
 
 
 
   
Match Day Programmes
10. How many match programmes do you buy each season?
 
 
 
11. In comparison to last season are you buying?
 
 
12. Would you rate the DESIGN of the match day programme?
 
 
 
13. How would you rate the CONTENT of the match day programme?
 
 
14. Do you think the Munster Rugby match programme is good value?
 
 
   
 
15. How easy is it to locate a vendor to purchase a programme on match day?
 
Club Shop & Merchandise
16. Which Munster Rugby Store do you visit most often?
 
 
   
 
17. Do you visit the Club Shop on match day?
 
18. Please rate the range of products in the Club Shop
 
 
 
19. Please rate the pricing of products in the Club Shop
 
 
   
20. Please rate the level of service in the Club Shop
 
 
Thomond Park Stadium
21. How would you rate the match day experience in Thomond Park Stadium?
 
 
 
22. How would you rate the Stewards & Security in Thomond Park Stadium?
 
 
23. How would you rate the Bars and Catering Facilities in Thomond Park Stadium?
 
 
Musgrave Park  
24. How would you rate the match day experience in Musgrave Park?
 
 
 
25. How would you rate the Stewards & Security in Musgrave Park?
 
 
26. How would you rate the Bars and Catering Facilities in Musgrave Park?
 
 
Personal Information
27. Gender
 
 
28. Age Category
 
 
 
 
 
   
29. Where do you currently live?
 
 
 
 
 
 
30. Are you a Season Ticket holder?
 
31. What type of Season Ticket holder?
 
 
32. Are you a member of the Munster Rugby Supporters Club?
 
 
33. Are you a member of a local Rugby Club?
 
34. Would you like to receive promotional information regarding tickets or offers from our sponsors?
 
35.
Thank you for taking the time to complete our Supporters survey. At Munster Rugby we value the opinions of our Supporters as we strive to improve your match day experience.  To thank you for completing the survey you will be entered into a draw for a pair of Hospitality tickets to the Munster Vs. Castres Heineken Cup match in January.  The draw will take place on the week commencing 9th January 2012.  
36.
 
   
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